| Online time restricted by slow speed and/or loss of
connection over a 12 month period 1 = Up to 10% 5 = 40% or more |
4 |
| Downtime experienced over a 12 month period 1 = Less than 1 hour 6 = 40 hours or more |
3 |
| Calls made to Virgin Media technical services regarding a
problem with their service over a 12 month period 1 = 1-10 Calls 5 = 40 Calls or more |
2 |
| Feelings in relation to the Virgin Media services paid for 1 = Not concerned 5 = Completely Furious |
4 |
| Enticed to sign up with Virgin Media/Blueyonder broadband
by the promise of unlimited broadband 1 = Yes 2 =No 3 = Doesn't apply |
2 |
| Satisfaction with the Virgin Media services 1 = V Satisfied 5 = V Dissatisfied |
4 |
| Perceived cause of most of the problems experienced with
Virgin Media services? 1 = User Equipment 2 = The Weather 3 = Poor maintenance/repairs 4 = The equipment not being upgrade/enhanced in direct proportion to the increase in paying users |
4 |
| Desired response to complaints? 1 = Refund 2 = The issue resolved effectively and permanently 3 = Both |
2.57 |
The above are an averaged representation of the polling questions answered in
the online Virgin Media Petition at
http://www.ipetitions.com/petition/BlueyonderBroadbandoverutilisati/
The home page for this petition can be found
Here